Ordering: Online orders and phone orders are processed through our central call center in Houston, Texas from 8am to 5pm CST, Monday through Friday. Orders placed before 3pm CST on business days will ship out the same day.
Shipping & Delivery: We use both UPS and FedEx Ground services for most heavy duty products. Most orders arrive in 1 to 2 business days depending on the customer's location. Orders are distributed through our nationwide network of shipping warehouses; every product is shipped from a warehouse closest to the customer, insuring maximum delivery speed.
All industrial radiators ship via FedEx Freight or other freight shipping service providers with a freight class between 50 and 85. Freight shipments usually take 2 to 5 business days for arrival.
Tracking & Viewing Orders: Receipts & invoices are emailed to customers immediately after payment online or by phone. Shipping notification and tracking information is emailed to customers when items leave our warehouse facilities.
Returns & Replacements: All new items may be returned for a refund if reported to us within 5 business days of receiving the product. Returns must be issued an RMA number by a Radiator Center agent. All returns are subject to a 20% restocking fee based on the cost of the order. Freight charges are non-refundable and return freight is at the expense of the purchaser.
Requested returns after 5 days but within 30 days of receipt are valid for exchange or store credit and subject to a 20% restocking fee based on the cost of the item. Cash back return requests after 5 days from purchase but no more than 60 days may be granted at the discretion of Radiator Center with a 25% restocking fee, but not guaranteed. No items over 60 days of receipt are valid for return unless exchanged through our defective exchange or warranty policy. All radiators and other products requiring custom builds, custom modifications at the factory, or custom parts that will be modified upon receipt are non-returnable. If you have ordered the wrong part and exchange that part through our service, a 10% restocking fee will be applied against your credit to cover the expenses of the return.
Warranty Policy: Radiator Center warrants its products to be free from defects in material and workmanship for 12 months from date of shipment to the original consumer purchaser. All items are new unless listed as rebuilt, refurbished or reconditioned with a full twelve (12) month warranty unless stated otherwise.
If you have a warranty claim, the item may need to be returned for inspection before credit can be issued. Radiator Center's warranty is a "part only" warranty. The expressed warranty DOES NOT cover labor, machine rental, down time or collateral damage at any time.
Privacy & Security: When personal information (such as your credit card number and registration information) is transmitted to us through our web site, it is protected securely through the use of encryption using the Secure Socket Layer (SSL) protocol. You can verify this by clicking the lock icon at the top or bottom of your web browser to view our SSL validation certificate, or by looking for "https" at the beginning of the web address when visiting secure pages such as our online checkout area or when logging in to view your personal account.
Radiator Center collects and uses your personal information to deliver the services you have requested. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept offsite in a data center in a secure environment.